Plus Global ApS
VAT no.: 36734701
Lyngvej 1
9000 Aalborg
Email: contact@vivadelux.com

Placing an Order

When you place an order on Vivadelux, you will receive an order confirmation email detailing the items you have purchased and the total cost. This email serves as a receipt for your order and includes your order number for reference.

Order Processing

Orders are processed within 1-2 business days of receipt. You will receive a notification once your order has been dispatched. Please note that processing times may vary during peak seasons or due to high demand.

Delivery Options and Costs

Vivadelux offers multiple delivery options to meet your needs:

• Standard Delivery: Estimated delivery within 2-5 working days.
• Express Delivery: Estimated delivery within 1-3 working days (only available to select locations, which will be shown at checkout).

Delivery Costs

• Standard Delivery in Europe: €20
• Standard Delivery outside Europe: €49
• Express Delivery worldwide: €69
• Free Standard Delivery worldwide for orders over €199

International Delivery

We offer international delivery to most countries. Delivery times for international orders may vary based on the destination and customs processing times. Please be aware that international deliveries may be subject to additional customs duties and taxes, which are the responsibility of the recipient.

Tracking Your Order

Once your order has been dispatched, you will receive an email with tracking information. You can use this information to monitor the status of your delivery.

Delivery Address

Please ensure that you provide the correct delivery address when placing your order. Vivadelux is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

Failed Deliveries

If a delivery attempt is unsuccessful, our delivery partner will leave a notification with instructions for re-delivery or collection. If the package is not collected or re-delivered within the specified time, it may be returned to us. In such cases, please contact our customer service team at contact@vivadelux.com for assistance.

Missing or Damaged Items

If your order arrives with missing or damaged items, please contact our customer service team within 48 hours of receiving your delivery at contact@vivadelux.com. Provide your order number and details of the issue, and we will work to resolve the problem as quickly as possible.

Contact Information

If you have any questions or concerns regarding your order or delivery, please contact us at:
Email: contact@vivadelux.com

Thank you for shopping with Vivadelux. We are committed to providing you with a seamless and satisfying shopping experience.