frequently asked questions
OUR CUSTOMER SERVICE CAN BE REACHED BY E-MAIL OR PHONE EVERYDAY FROM 09:00 TO 17:00
+45 71 99 92 29
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easy return
All orders come with a 14-day return policy from receipt. Initiate a return by contacting us via email or through your account.
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SECURE DELIVERY
We provide expedited and regular shipping options through trusted delivery partners like FedEx, DHL, and others.
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GREAT SERVICE
We aim to deliver top-notch customer care. Reach out via email or phone, and always access our Livechat 24/7
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SAFE PAYMENTS
We proudly accept payments through trusted gateways, ensuring your transactions are safe and convenient. Choose from a range of options including PayPal, Visa, Mastercard, American Express, Google Pay, and more.
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WHEN WILL MY ORDER BE DELIVERED?
WE SHIP WORLDWIDE. YOUR ORDER WILL BE PACKAGED REALLY CAREFULLY AND DELIVERED WHEREVER YOU WANT. DELIVERY TAKES BETWEEN 2-5 BUSINESS DAYS. YOU WILL RECEIVE AN E-MAIL AFTER ORDERING WITH MORE INFORMATION ABOUT THE DELIVERY.
CAN I RETURN ORDERS?
ORDERS CAN BE RETURNED OR EXCHANGED WITHIN 14 DAYS OF RECEIVING THE PARCEL, PROVIDING THEY ARE IN ORIGINAL RESALABLE CONDITION.
WHAT CAN I DO IF MY ITEM (OR PART OF IT) IS DAMAGED?
WE WORK HARD TO DELIVER YOUR ITEMS WITHOUT DAMAGE. ORDERS CAN BE RETURNED OR EXCHANGED WITHIN 14 DAYS OF RECEIVING THE PARCEL, PROVIDING THEY ARE IN ORIGINAL RESALABLE CONDITION.