At VivaDelux, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, our Returns and Refunds Policy ensures a smooth and hassle-free process. Please read the following guidelines carefully to understand our policy.

1. Contact Information

For any questions or assistance with your return, you can reach us through the following methods:

Plus Global ApS
VAT no.: 36734701
Lyngvej 1
9000 Aalborg
Email:contact@vivadelux.com

Our customer service team is available to help you with any issues or concerns.

2. Return Eligibility

You can return items purchased from VivaDelux under the following conditions:

• Wrong Product Received: If you received an incorrect product.
• Damaged or Defective Product: If the product you received is broken or defective.
• Change of Heart: If you change your mind about the product, you can return it within the first 14 days from the date of receipt. After 14 days, a return fee of 9.95 euros will apply.

3. Return Process

To initiate a return, follow these steps:

• Via Customer Service: Contact our customer service team with your order details to initiate the return process. Our team will provide you with a return shipping label and further instructions.
• Via Your Account: Log in to your VivaDelux account on our website, navigate to your order history, and select the item you wish to return. Follow the prompts to generate a return shipping label and further instructions.

4. Return Shipping

• Free Returns: If the return is due to receiving the wrong product or a damaged/defective product, return shipping is free.
• Change of Heart: If you change your mind within the first 14 days, return shipping is free. For returns after 14 days, a return fee of 9.95 euros will apply, which will be deducted from your refund.

5. Refunds

Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original method of payment within 5-7 business days after the return is received. You will receive a confirmation email once the refund has been processed.

6. Non-Returnable Items

Certain items are non-returnable, including:

• Products marked as final sale
• Gift cards
• Personalized or custom-made items

7. Amendments

VivaDelux reserves the right to amend this Returns and Refunds Policy at any time. Any changes will be posted on this page.

We appreciate your business and are committed to ensuring a positive shopping experience. Thank you for choosing VivaDelux!